Frequently Asked Questions

Yes, completely free! We pay for everything — including the return postage if you decide not to accept our offer. There are absolutely no hidden charges.

Typically:
• Your postage pack arrives in 3–5 working days
• We value your items within 7–14 days of receiving them
• Payment arrives within 2 working days of you accepting our offer

No problem at all — there's absolutely no obligation. Simply let us know and we'll return every single item to you completely free of charge, no questions asked.

All items are insured up to £300 as standard while in transit. For more valuable items, you can extend this to £10,000. Full details are included in your postage pack.

Absolutely! We accept items in any condition — broken, tangled, incomplete or damaged. Even scrap gold and silver has value. Don't throw anything away — send it to us first!

We can pay by bank transfer (BACS), cheque, or PayPal. Bank transfer is usually the fastest option, typically arriving the same or next working day after you accept our offer.